No more booster ads

Question

I am currently on Level 19,323 on iPhone. I previously received rewarded ads for boosters, extra moves and lives. After making an in-app purchase, all rewarded ads disappeared and the levels have become extremely difficult without purchasing Gold Bars. Please check whether my account’s rewarded-video ads have been disabled and whether they can be restored.

Carol-38 · Answer

Hi @lindassssss many have posted over the years saying that once they have spent real money to buy something in their game, their adverts stopped.  So please do as QueenB has said, and contact Player Support. It would be really interesting to know what is said, and if you get your adverts back, good luck.

QueenB · Answer

Hi @lindassssss

Thanks for explaining what happened.

Unfortunately, I’m not able to check or make changes to rewarded ads on individual game accounts from here in the Community, so I can’t confirm what may have caused the change.

As you’d like your account specifically checked, the best next step would be to contact Player Support directly from the game. They’ll be in a better position to review your account and advise further.

Go to your Profile → Help Center, open the article that best matches the issue, scroll to the bottom and tap Chat With Us.

When you contact them, I’d recommend mentioning that you previously had rewarded ads available and when you first noticed they had disappeared, so they have the full picture.