Werbung spielt nicht mehr ab

Question

Seit Tagen wird die Werbung nicht mehr abgespielt, wenn ich mir Zusatz Züge erwerben möchte. Ich habe die App bereits aktualisiert, es funktioniert trotzdem nicht. Es nervt mittlerweile gewaltig, zumal man dann Ratz fatz überholt wird. Ich bitte um Behebung und Rückmeldung. Ich bin im Level 20584 und würde gerne weiter machen. Vielen Dank schon Mal.

PummyRaj · Answer

Hello @helga_friends🤗 Welcome to the King Community!

I am sorry to hear that you are experiencing an issue with the Ads in your game!

We used Google Translator to read your question and it said "the Ads hasn't played and not working even after updating the App"!!  So, my friend @MountainMom thought you might have been experiencing issues like Black screen, freezing, etc., while watching the Ads!!

If you are complaining that you are not receiving the Ads to earn extra moves, I need to ask you something!  Are you receiving any other Ads → when we click on play button of the level, Sweet Cinema, the floating balloon, etc.,

If it is just extra moves, some of us are also experiencing same thing since the Wheel with Moves was brought into the game!  I have not seen any Ads for extra moves since the Wheel appeared in my game!!

Do you have the wheel too?  If so, that could be a reason!🤔

If you have any further questions or to reply back, can you please use English?  This Community system is not able to support non- English posts at present!  We will be able to assist you better if you can communicate in English!

Thank you for understanding!🙏

MountainMom · Answer

Hello @helga_friends and Welcome to this King Community!

I share your frustration when trying to watch ads for extra moves or rewards and the ads do not work as intended.  If you are experiencing a black screen, I can share my personal experience:  In such cases, I have tried to tap on the "back" button on my device. It often returns me to the game, but I might not get any reward for watching the ad. At least I don't have to restart the game.

If you can see the ad but it does not play, I suggest you reach out directly to the Player Support team through your game:

* Before tapping the "Play" button, tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> In the search box, type "ads" and enter. Tap on the ">" next to the listed article. Then, scroll down (past the same information that is in our Help Center) until you see the "CHAT WITH US" button and tap it.  Explain your issue to the AI bot and respond to subsequent questions, including uploading a screenshot of the ad if you have one.

The bot should give you a ticket number, and you can be assured that your issue has been assigned to a person. That person will refer the ad to the quality team who will review it and take appropriate actions as necessary.

On another note:  Did you know that we offer exclusive badges for your Community profile to recognize significant player achievements.  As a very experienced player, I encourage you to view the following post:

https://community.king.com/en/candy-crush-saga/discussion/363093/%EF%B8%8F-show-your-candy-crush-skills-and-claim-your-level-milestone-badges

We would love to celebrate your achievements with you!