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purchase issue

lauricrush

Ever since I can no longer find your CC gift cards I have had to buy gift card from Visa and I swear FB is ripping me off when I use them, I think I get double charged for 1 transaction, now I know u probably cant help me and I need to contact FB but I still love this game !! Just wanted to send this to you and what can I do about this?

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QueenB

Hi @lauricrush

Thanks for reaching out to us!

If you believe you may have been charged twice for the same purchase, I’d first recommend checking your Facebook payment history or the receipts for the transactions to see whether two separate charges were actually completed.

If both charges are showing as completed for the same purchase, then you’ll need to contact Facebook/Meta payment support, as we’re not able to access or investigate payment transactions made through Facebook from the Community.

If you’re not sure whether the issue is with the payment itself or with items not being delivered to your Candy Crush Saga game, let me know exactly what you purchased and what happened afterwards, and I can help point you in the right direction.

And thank you for the kind words about the game 💛