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My game is glitching

Cherrybunn

I think my app is glitched or something. I already won 3 races and it won’t give me any items, it’s just stuck there. I’m also racing the same players, and it took away my boosters, ufos and the piñata thingy. I already logged out and logged back in, re installed game and nothing, still glitched. I already sent them an email and still no answer. What should I do? :(

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Accepted answers

QueenB

Hi @Cherrybunn

Thanks for sharing the screenshot and the details.

Could you please send me your Game ID and let me know which game app version you currently have installed?

Once I have those details, I’ll pass this along to the team so they can take a closer look and check whether something may have gone wrong with your Episode Race and rewards.

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Cherrybunn

https://community.king.com/en/candy-crush-saga/discussion/comment/3604788#Comment_3604788

hi! Thank you for reply. It won’t let me message you but my id is 16642477542

And I’m on Version 1.334.2.1

Cherrybunn

https://community.king.com/en/candy-crush-saga/discussion/comment/3604788#Comment_3604788

hi! Thank you for reply. It won’t let me message you but my id is 16642477542

And I’m on Version 1.334.2.1

QueenB

Hi @Cherrybunn

Thanks for sharing the screenshot and the details.

Could you please send me your Game ID and let me know which game app version you currently have installed?

Once I have those details, I’ll pass this along to the team so they can take a closer look and check whether something may have gone wrong with your Episode Race and rewards.