nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Candy Corner
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.

Episode Race/Caramel race win streak gone - Edited by CM: Under Investigation

Boybinary

What is going on with the episode race now they are calling it the Caramel race? not only has it taken away my win streak of over 4200 but because I am at the end of the map there is no way to win the now caramel race sequence. I have won every race available but now I am out of levels. Am I going to lose my episode win streak because of this change? total bs

Find more posts tagged with

Bug / Issue

Want to reply?

Comments

__mulliganaceous__

https://community.king.com/en/candy-crush-saga/discussion/comment/3629675#Comment_3629675

also, you are only getting ONE spin token, not two per race.

T0rr1e

What is the point of this stupid caramel cup when it for me takes away the incentive to play, getting STUPID boosters instead of gold bars to me makes no sense. I know if I get through 3 games I get some GB but what is the point when I can not get through the next levels as I do not have the GB to help.

Those Boosters are POINTLESS, I know it was only 27GB but at least it was something, I suppose I will not be playing much anymore.😣

T0rr1e

Hi @QueenB seeing that this issue with the caramel cup and GB not being awarded, does that mean that once they finish the investigation that I will get my 27GB that I did not get when I finished first on the 29th of August because of the stupid caramel cup. I try to budget my bars, but without any bars to move forward it seems pretty pointless.😐️

quekkc

https://community.king.com/en/candy-crush-saga/discussion/comment/3624185#Comment_3624185

@QueenB
Thank you for your help.

I am just wondering how they explained the 2 screenshots that were captured when I login 16 hours after I had completed the episode.

The Episode Race icon shows that I was in the 1st place. I have not started paying the new episode that begin from level 23091.

When I clicked on the icon, I was indeed in the 1st place but tagged as 2nd place. The race from level 23076 to 23090 was already over 16 hours earlier. The opponent tagged as 1st place was still sitting at the starting line. The starting level should be 23076 instead of -15.

So, I feel that it is not correct to reset the win streak due to the system glitches.

__mulliganaceous__

https://community.king.com/en/candy-crush-saga/discussion/comment/3620394#Comment_3620394

Love this variant. I got the variant with the usual episode race rewards, followed by ten extra gold.

__mulliganaceous__

https://community.king.com/en/candy-crush-saga/discussion/comment/3620394#Comment_3620394

I received the Caramel Cup three times. The first time was on a fresh account, it was the unlucky variant. I decided to discard this account. The lucky Caramel Cup appeared to both of my accounts while I was livestreaming the first 800.

art_masora

Thank you very much, @QueenB.
When is the race supposed to come back? It's been almost a month and I don't remember it stopping even once, and I'm at stage 4300.
I would love to get a time estimate for when it will come back because I can't keep playing without accumulating money...

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3623800#Comment_3623800

Hi @art_masora , thanks for letting us know.

This is a little different from the issue being discussed in this thread. Here, players are reporting problems with their Episode Race / Champions Race streak, while in your case the Episode Race itself is currently not showing in your game.

Features and events in Candy Crush Saga are not always available to every player at the same time, and they can sometimes appear or disappear depending on the version or setup currently active in your game.

So if Episode Race is not showing for you at the moment, this does not necessarily mean there is an issue with your game.

Thanks for checking in ☺️

QueenB

Hi @quekkc I’ve now had your case checked in more detail by the team.

They found that Episode Race was temporarily inactive in your game while you were playing. Because of that, your race progress wasn’t synced to the server at the usual time.

When the race became active again later, your result was finally recorded, and at that point you were registered in 2nd place. That is why your Champions Race win streak was reset.

So this doesn’t appear to have been caused by Caramel Cup itself, but by Episode Race not being active correctly at the time your race result was being recorded.

Thank you again for all the screenshots and your Game ID. They really helped the team understand what happened.

art_masora

please help, i have the same problem. the episode race has gone for over 3 weeks…

dont know why…

dia_candy

https://community.king.com/en/candy-crush-saga/discussion/comment/3623718#Comment_3623718

Thank you! I wouldn't want to give up playing the weekly episodes on the weekend because of Caramel Cup!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3622760#Comment_3622760

Hi @dia_candy , thank you for the details and screenshots.

The missing Episode Race reward issue has already been flagged to the team and is being looked into.

We also have a separate thread where we’re collecting reports specifically about Episode Race rewards not being received, so I’m going to keep that issue together there rather than mix it into the Caramel Cup discussion.

Thanks again for flagging it and for providing your Game ID. That really helps with the investigation 🙏

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3621510#Comment_3621510

Hi @quekkc thank you for sharing all of this and for including the screenshots and your Game ID.

I’ve passed your case over to the team looking after the Caramel Cup / Episode Race test so they can check what happened with your win streak.

They’ve got quite a few things they’re looking into at the moment, so it may take a little time before I get an update back from them, but your case is with the right team now.

Thanks again for flagging it and for giving me all the details.

dia_candy

https://community.king.com/en/candy-crush-saga/discussion/comment/3621510#Comment_3621510

So much help was given to the players at the end of the map that Caramel Cup destroyed the episode race and the rewards for the episode race. I'm definitely going to change my habit of playing the weekly episodes on the weekend.

dia_candy

There is an error in the Caramel Cup in my game. I played 3 episodes race, from 23105 to 23150, and after each episode Carmel Cup restarts. In addition, although a message appeared at the end of the episode race won that I would receive 27 GB, these GB were not added to my account. For the episode race I won today, I received 3 GB for watching an ad. In other words, this weekend I lost GB with this Caramel "cup". Sure, CCS is just a game, but I'm still frustrated because on Friday I asked for help/clarification about the Caramel Cup.

@QueenB can you check what is happening?

Screenshot_20260828-132355_Candy Crush Saga.jpg

Screenshot_20260830-154341_Candy Crush Saga.jpg

ID 15493145432

quekkc

@QueenB
Please help! My win streak is really gone. My last win streak was 667.

Yesterday, I had 6 episodes left and I was getting ready for the Caramel Cup. However, when I started playing, it was a normal Champions Race. When I completed the whole episode, I realized that the race had disappeared. So, I stopped playing.

Today, when I started the game without playing, the episode race icon shows that I am 1st. I clicked on the icon it shows that I am far ahead of other opponents but marked as 2nd. It also shows "Race Win: 668".

Apparently, the win streak was reset to 0, but why?

So, I continue to play all the balance 5 episodes.

My win streak now is 4 instead of 673.

Started next episode yesterday from level 23076 to 23090 but the race disappeared halfway.

Start the game today shows I am 1st.

Click on the icon shows Race Win 668, but I am tagged as 2nd even though I appears to be far ahead.

The next episode started as "Episode race" instead of "Champions Race".

Next episode.

Next episode.

Entered Champions Race again.

Next episode.

Now win streak 4 instead of 673.

ID: 12819144919

christinewupp

I now have entered the Caramel Cup as well with my flashing game.

I won't be participating because of the flashing.

This event is probably to encourage players to speed up their play. The payout at the end of the three rounds is much the same as if we won three episode races, however we are told to play more quickly, and we receive the 100 gold at the end of three races, rather than gaining a third at the end of each race.

Incidentally from what I read here it does mean that players at the end of the map are disadvantaged, again, as they might run out of levels.

Essentially it's new packaging for the same event. The title "Cup" is misleading, as the other players are obviously recordings.

@Boybinary is there any chance you could add the words "caramel cup" to the header of your thread as it's hard to see that this is the topic of this discussion, thanks.

T0rr1e

Harder and Harder, I did not get any Gold Bars for finishing the race just stupid Boosters. That I cannot use as I don't play 2 races in a row anymore because of the stupid flashing graphics and the stupid 🤬wheel now no Gold Bars how can I move forward, Stupid Stupid Stupid KING.

michimune

There are currently different versions of Caramel Cup being tested, which is why you may be seeing different rewards even though you're playing the same event.

In some versions, winning a round can still award Gold Bars, while in another version more of the Gold Bar reward is held back for the Grand Prize. So please use the rewards shown directly in your own Caramel Cup as the correct reward setup for your game.

According to the above official announcement ⤴️

There are two kinds of players in Caramel Cup now: lucky and unlucky.

Unlucky players don’t get gold bars for winning each round. They get boosters⤵️

After winning 3 race within 3 days of weekend, they can open the big chest⤵️

In weekend, an elite version of champion race has 32 GB and tokens for booster wheel as a prize. If a player win three of that, he can earn 96 GB. The big chest has 100 GB means a player earn only 4 GB more but has to fulfil some criteria 😔

It’s good my testing group is a lucky one.😆

Durations: 3 days in weekend

If I can Win 3 races before time runs out, I can open a big chest for EXTRA rewards. But I can earn the same rewards as my normal champion race ( less 2 tokens for Booster Wheel ) after winning each race⤵️

Win 3 races, I get these extra rewards ⤵️

This seems to be a incentive to me😆

It’s meaningless in this event for the slowest player drop out each round😂🤣🤣

4 players in race 2, 3 players in race 3🤣🤣🤣⤵️

After I win the Caramel Cup, I can play elite version of champion race in next episode in weekend as usual. 32 GB in elite version of champion race. This Caramel Cup is a one-off event in weekend.

Jeremykaori

Coupe caramel

En trois manches, avec de niveaux difficiles et des membres très compétitifs, j'ai vaincu, très satisfait, Merci pour ce défi

Et les prix délicieux