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I have tried many times to log in and out.And I have already created king account.But it didn’t work.My new phone still be slower thousands of levels than old one.I gonna need help…
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Hello @Chiuu728🤗 Welcome to the King Community!
To get to the "Chat with us" option:
Please select "Save & Sync your progress" option → Scroll down to the bottom and click on "Why is my progress different on two different devices" option → Check if any of the provided suggestions & tips help with the issue. If not, scroll down all the way and you will find "Chat with Us" button.
Please let us know if you have any other questions!🍫🍫
I can’t find the option that called ’’chat with us’’.
Hi @Chiuu728
It sounds like the two phones may not be connected to the same game account. Please check that you are signed in to the same King account on both devices, double check that the email is the same.
If you still need help, please contact Player Support from the game:
Settings → Account & Help → Help Center → Chat With Us
Please include the Game ID from both phones, so the team can check the two accounts. You can find your Game ID by following this guide: How to find your Game ID.
