Game freezes when about to win the last “Music Season” level

Question

What is happening with the game board? I am almost win the last level to power up the radio station during Music Season and its happened: The board suddenly freezes with those matched candies and I can’t move anything, even multiswap (means that you can allow swap candies while other candies are falling) and the testing Tap & Swipe can’t solve it. I am to force restart the level and lose both win streak and the Super Color Bomb!!!

This is my streak:

HM100 · Answer

Didn't experienced that glitch when I played the last Music Season Level which in turn would also be the final Candy Crush Level at that time. Its been months since I've lost my Win Streak due to game glitches.

MountainMom · Answer

OMG @Congthang2005.  Your win streak is incredible, so I can understand your frustration when your game froze with the winning move ready!  Unfortunately, King's Player Support team has not been known to reinstate win streaks, even when they are lost due to some type of glitch.  I wish I could offer you more than sympathy.