Help!! Lost progress

Question

please.. please help.  I have tried everything to get my lives and progress back on Candy Crush.  I have been playing for 18 years!

MountainMom · Answer

Hello @smnovad and Welcome to this King Community!

I understand how frustrated you must be to have lost your game progress.  Sometimes an issue that a player experiences is related to their device rather than the game.  So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

* Internet: Ensure you have a strong and stable Internet connection.
* Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
* Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
* Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored.
* Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again. would be helpful to know more details about how this happened.

If that doesn't solve your problem, I suggest you review the following article from our Help Center ⤵️

👉I can't find my progress

Finally, if you don't find the answer to your question in the article, please reply with more information:

* What type of device do you play on (brand, model, etc.)?  
* What platform do you play on (Win 10/11, Facebook, etc.)?
* Are you playing offline at times?

We hope to hear from you soon.