Trying to X out of ads

Question

Something is wrong when you watch an Ad then try to X out of it. You lose a move, because it makes you repeat the level. I have waited 10 or more seconds before hitting the X, and I still have to repeat the level. It's annoying and made me lose 60 gold bars too. Is there a glitch in the game, and if so, can you fix it soon!!

stephanie2024 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3633430#Comment_3633430

Update: I shut my phone off and restarted it, and everything is okay now. Hopefully, I don't have any more problems. Thanks again, for your suggestion when I couldn't X out of an Ad.

stephanie2024 · Answer

@QueenB Thanks for replying.  Now I'm not getting Ads or the Refill lives at all. I'm sending you a few screenshots and hope you can tell me why I stopped receiving ads.

This problem started this evening ( Monday) I hate to hear that I’m back in a "testing group". Let me know why this is happening.  Thanks!

QueenB · Answer

Hi @stephanie2024 sorry to hear this is happening.

Could you please share a little more information so we can look into it?

The next time it happens, if possible, please take a screenshot of the ad and let us know the name of the ad or advertiser. It would also be helpful to know which device you’re playing on and your game app version.

If you notice whether it happens with the same ad each time or with different ads, please let us know that too.

Once we have those details, we can pass the information on to the team for further investigation.