Contact Player Support re bad adverts - Does it help 🤔

Carol-38

We are now back to where we need to contact Player Support re bad adverts. I have in the past contacted them twice before, but nothing has been done about the adverts I reported. So I gave it another go yesterday, as I'm fed up with Temu and Shein crashing and closing my game. Yes some of us watch adverts for extra moves and boosters when we fail a level, which is most of the time. But when a Temu or Shein comes up, I wish I hadn't bothered.

Anyway I contacted them through my game

Opened my game and clicked on the Pink Cogwheel, top right of my map, then I went to ⬇️

Account & Help → Help Center

Couldn't find anything for adverts, so entered "Bad Adverts" in the Search bar. That then brought up "How can I report an ad in my game. Opened that and scrolled right down to the bottom" Chat with us". I got to chat with Kingsley the bot and explained about adverts closing my game.

I got given a ticket number, so I'd done my job there, and closed my game. I then received an email which I replied to, explaining again what I'd told Kingsley and attached two screenshots of the bad adverts. Seconds later I got another email, the same as the first, so I replied to that again adding the screenshots. Seconds later I got another email, this went on five times, but none of the emails actually said anything helpful or different, every one was the same ⬇️

So I take it, I will receive another email at some stage, letting me know it's being looked into, or will I 🤔

Would be nice to know if anyone else has contacted Player Support re bad adverts, and what response they got 👍

Any advice @QueenB on what to expect after contacting Player Support, would be helpful 🙃

Carol-38

Well here we go again @QueenB played another Episode today and crash bang wallop Temu adverts again, closing my game. But it went one step further this time, did it four times.

Of course I have to let them play for the full 30 seconds, and I do. I can't tell you how many times I've seen a filthy oven, hob, bathroom, golf buggy and car engine being cleaned. Yes I'm sure the Intelligent Digital Display dual control - High pressure steam cleaner they are advertising is good. It's just a shame their adverts don't work as well, kind of puts me off thinking about buying anything they're advertising

Went back in to one of the five emails I received yesterday from Player Support, and updated them on today's events. It's getting more than ridiculous though, to be honest, and not getting anything back confirming they've actually received and read my emails is getting to be just as bad.

So is there really any point in telling others to contact Player Support about bad adverts, or is that just something to say because there's nothing else to say or do about them 🤔

Yes I know I keep going on about it, but this is all affecting mine and many others games. The Studio, and whoever deals with adverts, should be taking more notice and doing something about all the badly uploaded/downloaded adverts.