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Lost my daily bonus each days, all my prefences lost and restart each days

gmanouvrier

Hi,

i'm the player id 1151800903.

For about a month now, I have been losing the ability to spin the Booster Wheel every day.

My preferences are also being reset. For example, I have to turn the sound off again every day, as if the game had been updated.

In addition, I have lost access to all the gifts from my friends. I had quite a few gifted lives that have now disappeared.

Finally, I have noticed that my friends' messages are deleted every day, as if they were only valid for 24 hours.

Could you please look into this issue?

Kind regards,

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Accepted answers

QueenB

Hi @gmanouvrier and thank you for sharing your Player ID and explaining what is happening.

This does not sound expected. Since your game settings, Booster Wheel access, and gifted lives are all resetting, it may mean that the game is not saving its local data correctly.

Could you please let us know which device and platform you play on? For example, Android, iPhone/iPad, Windows app, or through Facebook in a web browser. If you play in a browser, please also let us know which browser you use.

Please do not reinstall the game for now, as gifted lives are saved on the device and may not be recoverable. Once we know where you play, we can guide you with the right next steps.

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gmanouvrier

Hi,

Many thanks for your help.

So, i'm playing on a linux pc, ubuntu from facebook in a web browser.

Thanks

girty43

It doesn't keep mine either. Have to refreshed a half a dozen times turn the music off everyday…just fed up with it. I have no idea what my bonus spin is cause I don't get to do it. FRUSTRATING!

QueenB

Hi @gmanouvrier and thank you for sharing your Player ID and explaining what is happening.

This does not sound expected. Since your game settings, Booster Wheel access, and gifted lives are all resetting, it may mean that the game is not saving its local data correctly.

Please do not reinstall the game for now, as gifted lives are saved on the device and may not be recoverable. Once we know where you play, we can guide you with the right next steps.