Konto mit neuer Emailadresse

Question

Leider kann ich mich nicht mehr einloggen, da die registrierte Emailadresse leider nicht mehr existiert. Ich spiele seit 2014 und habe vergessen, in dem Spiel meine neue Email adresse einzutragen. Wie kann ich mein Konto jetzt auf die neue Emailadresse umstellen.

LoFiGummy · Answer

Hi! Thanks for reaching out. I’m sorry you can no longer access your account because the registered email address is no longer active. Please contact support and provide your Player ID, your previous email address, and your new email address. They’ll be able to check whether the email address can be updated for you.

You can reach out to them with the steps below:

MountainMom · Answer

Hello @pinselchen and Welcome to this Community!

Thank you for joining us!  We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.  I have used an online translator to understand your question.  I hope you are able to understand my answer using a translator, too.

Unfortunately, we cannot access records for individual player accounts from this Community. In order to change the email address for your account, please reach out to King's Player Support Team through your game:

* Tap the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the "My profile" —> Select the first topic in the list and scroll all the way down and tap “Chat With Us.”

Provide as much information as you can, including your email addresses.  This way our Player Support Team will have the details about your device and account and should be able to assist you.