SYNCING DATA TO NEW ACCOUNT

FreddieFreLee

I lost my Facebook account, the one I had linked to my Candy Crush Saga...The account was permanently deleted.

Now I'm afraid of losing my progress because if I lose or change my current phone, I won't be able to get back my progress.

How can I link my progress to a new Facebook account or King account.

Currently, when I go to the account option, I am told to reconnect my account but obviously when I do, my new Facebook account is picked and I get an error from Candy Crush because it's a different account.

Please assist

PummyRaj

Hello @FreddieFreLee🤗 Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with your game account!

Please send a complaint to King Player Support team as only they have the resources to assist you with this issue!

Since you are using a phone, you can send your complaint directly from your game App. Please follow below steps👇

• Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen;
• Click on the arrow > at "Accounts & Help";
• Next screen - click on "Help Center";
• Click on - "Save & Sync your progress";
• Then, select a suitable option from the given list and go from there.

You will receive an automated email like an acknowledgement! Send a reply through that email. It usually takes up to 72 hours for them to get back to you! So, please be patient until the issue is resolved!

Thank you & hope the issue will be resolved soon in your game!🍫🍫