didn't receive any "candy royale" rewards

Question

Dear Support Team,

I am writing to report an issue regarding the Candy Royale event in my game.

I successfully won the Candy Royale challenge, which stated a reward of 650 Gold Bars. However, right as the event finished, a network connection error popped up. After the connection was restored, the 650 Gold Bars were not credited to my account.

Here are my account details for your verification:

* Game: Candy Crush Saga
* Player ID / Kingdom ID: 1221721119
* Date & Time of the Incident: September 19, 2026, 1:00 PM
* Device / OS: iPad mini 7/ iPadOS 27.0

Could you please check my game logs and help credit the missing 650 Gold Bars to my account?

Cheese0927 · Answer

thanks a lot!

Colorbomb_Collector · Answer

Hi there, welcome to our Community @Cheese0927

I understand your in-game reward is missing and I will check this for you.

I want to inform you that I have checked and I was able to see that our Player Support team has already sent you the Candy Royale reward and I hope that it will be useful in your adventure.

If the items don't immediately arrive, please restart your game and check again.

I wish you a nice day ahead!