Why are ads not giving rewards.

Question

And I won a level but got bounced out of candy royale!!

MountainMom · Answer

Hello @cjordan1956 and Welcome to this Community!  I would like to help, but more information would be helpful.  Are you concerned that you did not get rewards after watching an ad?  Or are you concerned that you were bounced out of Candy Royale?

Just so we can understand exactly what’s happening, could you let us know:

* What happened when the ad played? Did you happen to get a screenshot of the ad?
* Were you able to close the ad normally afterwards?
* Does the game return to the game screen, but the reward is missing?
* Which device are you playing on?
* Has this happened with one specific ad, or with several different ads?
* Do you recall which level you won when you were bounced out of Candy Royale?

Your ans will help us work out whether this is the same issue we’ve seen before or something different.