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TRANSFER MY CANDY CRUSH PROGRESS CONNECTED WITH FB TO KING EMAIL ACCOUNT

Lovepower2894

Hi there,

𝙋𝙇𝙀𝘼𝙎𝙀 𝙃𝙀𝙇𝙋 𝙈𝙀 𝙏𝙊 𝙏𝙍𝘼𝙉𝙎𝙁𝙀𝙍 𝙈𝙔 𝘾𝘼𝙉𝘿𝙔 𝘾𝙍𝙐𝙎𝙃 𝘾𝙊𝙉𝙉𝙀𝘾𝙏𝙀𝘿 𝙁𝘽 𝘼𝘾𝘾𝙊𝙐𝙉𝙏 𝙏𝙊 𝙈𝙔 𝙆𝙄𝙉𝙂 𝙀𝙈𝘼𝙄𝙇 𝘼𝘾𝘾𝙊𝙐𝙉𝙏.

Can you please help me to transfer my Candy Crush Saga progress which was connected to my facebook account to my King Account?

As I don't often use my fb and thinking of disabling my facebook account. Therefore I'd like to log into my Candy Crush Saga via my King Email Account instead

I've sent several emails but I've received no human response.

Thank you

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3654762#Comment_3654762

Hello @Lovepower2894🤗 Thank you for replying back and providing the details I need!

That's great to know that you have created your King account with the same email you have used for your Facebook account!

Since Kiara's suggestion of following the steps in Help Center did not work, all that can be done now to transfer your game progress is to contact King Player Support team and ask for their assistance. Since you are on mobile device, please follow below steps:⬇️

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen OR at bottom left corner of game Home page;
Click on the arrow > at "Accounts & Help";
Next screen - click on "Help Center";
Click on - "Save & Sync your Progress" ;
Select - "Merge your Facebook and King accounts" ;
Scroll down all the way and click on "Chat with Us" button ;
You will be talking with Kingsley - the Bot! Explain the issue and follow the steps it suggests.

Once the chat ends, you will be receiving an automated email, which is a norm! Send a reply to that automated email and explain the issue (you will be kind of repeating almost everything you talked with Kingsley)!

You should be receiving a reply from a human agent within 48 - 72 hours! In the meantime, if you have a ticket number, please provide it here for me to pass on to our Game Experts' team!

Hope everything goes well and your game progress will be transferred quickly to your King account!🤞🍫🍫

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Lovepower2894

Hi @PummyRaj

Just to let you know that my FB Candy Crush account has been transferred to my King Account.

Thank you for your guidance & help 🤩

Lovepower2894

https://community.king.com/en/candy-crush-saga/discussion/comment/3655292#Comment_3655292

Hi @PummyRaj

Thank you for your guidance and help.

I have followed your instructions and got a ticket number as follows:

Your ticket number is 17029560

Thank you kindly 🙏

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3654762#Comment_3654762

Hello @Lovepower2894🤗 Thank you for replying back and providing the details I need!

That's great to know that you have created your King account with the same email you have used for your Facebook account!

Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen OR at bottom left corner of game Home page;
Click on the arrow > at "Accounts & Help";
Next screen - click on "Help Center";
Click on - "Save & Sync your Progress" ;
Select - "Merge your Facebook and King accounts" ;
Scroll down all the way and click on "Chat with Us" button ;
You will be talking with Kingsley - the Bot! Explain the issue and follow the steps it suggests.

You should be receiving a reply from a human agent within 48 - 72 hours! In the meantime, if you have a ticket number, please provide it here for me to pass on to our Game Experts' team!

Hope everything goes well and your game progress will be transferred quickly to your King account!🤞🍫🍫

Lovepower2894

https://community.king.com/en/candy-crush-saga/discussion/comment/3653481#Comment_3653481

Hi @PummyRaj,

Thank you for your post.

🔸️I play on my Samsung mobile

🔹️ The King Account was just recently created and yes I used the same email addresses as the fb's.

Kind Regards,

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3653285#Comment_3653285

Hello @Lovepower2894🤗 Welcome to the King Community!

Which device are you using to play the game? Did you create both your Facebook account and King account with same email address?

If you can clarify these things for me, I would be able to assist/guide you further!

Thank you & hope to talk to you soon!🍫

Lovepower2894

Hi @kiara_wael

Thank you for included the instructions link. Sadly, I followed the instruction but my Candy Crush Saga progress connected with FB did not transfer to my King Account.

I think I would need a human's Game Play helper to perform manual transfer.

But I had no luck of contacting them 😔🥴

Regards

kiara_wael

Hi and Welcome to the Community

Before you begin

Confirm that both accounts are individual and not previously synchronized with other accounts.
Ensure your device is connected to a stable internet connection.

"I play connected to Facebook and want to merge with a King account"

Log out of Facebook in the game:
- Open the game on your device.
- Navigate to the Profile Menu.
- Tap Log Out.
Create a King Account (if you don’t already have one):
- Go to the Profile Menu and select Sign Up.
- Register using your email address.
Log in to your King Account:
- Select Log in with email.
- Use your King account credentials to log in.

Your Facebook progress will now sync with your King account.

"I play connected to a King account and want to merge it with Facebook"

Log out of your King account:
- Open the game on your device.
- Navigate to the Profile Menu.
- Tap Log Out.
Log in with your Facebook account:
- Tap Log in with Facebook.
- Enter your Facebook login credentials.

Your King account progress will now sync with your Facebook account.

What if my progress doesn’t sync?

If your progress doesn’t sync, we can manually transfer your progress to a new account. However, there are some points to keep in mind:

Level progress will transfer, but items like Boosters, Lives, and Gold Bars will not.
All levels will show 2 stars by default, and high scores will not transfer.

Tips for a smooth experience

Use the same device you play on when merging accounts.
Double-check your login credentials for both Facebook and King accounts.
Regularly sync your progress to avoid data loss.

For more Info Here