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Clicked the claim button, but the 200 gold bars were not credited.
Mails to customer service just generate automatic replies with a link to the forum.
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Thank you dor your reply.
I recieved a reply from customer service today, however it refered to the caramel cup.
As far as I understand the collection of records has nothing to do with it.
Anyway the ticket number is 17015781
Game ID 9683328668
I did not take any screenshots, since I did not know that the claim button would not work beforehand.
Hello @Nemo2026π€ Welcome to the King Community!
First of all, Hearty Congratulations for completing the Music Season!ππΌπΈ
I am very sorry to hear that you did not receive the 200 Gold bars as you were supposed to!
That automatic email from the Player Support team with troubleshooting steps & suggestion to join the Community is a norm! Those tips & steps are usually helpful for players that are experiencing simple glitches!
Please do not pay attention to the steps but send a reply to that automatic email itself and explain the issue with more details. If you have screenshots of the pop-up of the reward and your Gold bars count - before & after the gift pop-up would help to prove the issue!
Also, if you see a ticket number in that automated email (in Subject line), please post it here along with your Game ID number.
Thank you & hope to talk to you soon!π«
