Ad problems again!

Question

I'm not receiving any Ads or the Sweet Cinema, so I'm stuck on a level unless I want to use gold bars. Things were fine this morning, but by the afternoon, I'm not getting either one. Anyone else having this problem? I did post something to one of the Moderators, but I thought I would ask the players just in case anyone else is experiencing the same issues? Hopefully, this is something that can be FIXED VERY SOON!!

MountainMom · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3655785#Comment_3655785

@stephanie2024, we continuously get comments from players who want ads in their games.  Unfortunately, we can neither influence when ads are available for players nor turn them on manually.  This is not the answer players want to hear — it doesn't satisfy their requests.  There is no "fix" for missing ads, only patience.

Regarding Sweet Cinema, we are not given a schedule for the rollout of special events.  Major events are typically announced by Community Managers, but most special events appear at the discretion of the developers.

The badges to which I was referring are the badges that appear on your profile page in this Community,  not in your game.  If you tap on your avatar in the upper right corner of this page, and then tap on your avatar in the new panel, you will see the badges you have currently earned.  You are also qualified to claim a number of our milestone level badges.  You can find them all using the links in the discussion I included in my earlier message.

stephanie2024 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3655756#Comment_3655756

@MountainMom Thanks for the response. I just hope that I’m not put in a "testing group" again, because it took me a long time to get things straightened out the last time I was in one! As far as the badges, are you talking about winning pins? If so, then the next time I'm able to play and win pin(s), I will share my progress. Otherwise, I'm sorry that I don't know what the special events mean? As far as not receiving the Ads, I understand the whole thing about they're not available all the times, but I don't want to waste bars if that's the only way to get past a level. Have you received other complaints about players not receiving Ads and the Sweet Cinema?  Can you give me any time frame of when Ads, Sweet Cinema, and Extra lives will be working? I'm losing out on collecting pins, Chocolate candies, and trying to finish an episode race. That’s a lot of things that are very helpful to move forward in this game!!

MountainMom · Answer

Hello @stephanie2024.

As you are aware, ads are not a permanent feature in King games and special events are often available only for a limited time.   If you have already tried our standard troubleshooting steps, then we ask for your patience until Sweet Cinema returns and encourage you to take advantage of the other special events in your game.  FYI -- Sweet Cinema is not available in my game at this time, too.

👉My special event just disappeared

On another note:  As a more experienced player, I am surprised that you have not claimed any of our exclusive badges for significant accomplishments in your game.  I recommend you review the following post to see which badges you are eligible to claim ⤵️

https://community.king.com/en/candy-crush-saga/discussion/363093/%EF%B8%8F-show-your-candy-crush-skills-and-claim-your-level-milestone-badges