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Platinum Pins collection not appearing after Gold - Edited by CM: Under Investigation!

シリンダーノット

I have the gold pins for Music Season 2026, so that means I should get the platinum collection next, right?

Umm, I don't. The game says that I've completed all the pin sets even though I still have the platinum collection to complete. I'm at 0/81 pins for the platinum collection.

Could someone please get the platinum pin collection working in my game? I don't want to be forced to miss out on ~~180~~ 120 gold bars because the game prematurely decided to end the pin collection. My ID is 15806951310.

EDIT: I am not asking for ~~180~~ 120 gold bars. I just want to have the opportunity to earn them through my best efforts.

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Accepted answers

QueenB

Me again シリンダーノット

The team has checked and confirmed that your game is running an older version. Please update the game to the latest version available in your app store 😊

They also clarified that completing Gold doesn’t automatically unlock Platinum. The additional tier is currently part of a limited rollout, so it isn’t available to everyone.

The advice is to update your game and wait for the next Pins collection. Updating is needed to access newer features, but it won’t guarantee that Platinum will be available in your game.

I know you were hoping to keep collecting this time, and I’m sorry this wasn’t clearer. Thank you for giving us the chance to check!

All comments

cndy_crusxerr

hi @QueenB, there is just 2,5 day left until the end of the music season. i am really disappointed with support of that game since nothing has been done since i started messaging with you. i really hope that the issue would be solved as soon as possible, since there is little time left. i check the pin set couple times everyday just to make sure that maybe there has been an update on my game. i’d love to get an answer and get updated if anything has been done towards this huge problem in ccs.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3665090#Comment_3665090

Thank you so much for your report and for sharing the screenshots 😊 They helped the team identify an issue with the Platinum collection experience, which they’re now investigating.

Please keep your game updated so you receive any fixes when they become available. We don’t have a confirmed timeframe yet, but we really appreciate your help in bringing this to our attention 😉

cndy_crusxerr

hello @QueenB!! i’ve just received an update on platinum award but i still don’t have access to collect pins towards award. i’m linking screenshot of an update. Thank you again queenb, it means a lot to me!!

IMG_9419.png

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3664179#Comment_3664179

Hi @cndy_crusxerr

Thank you for the screenshots 😊 I’ve asked the team to check whether the Platinum collection should be available in your game.

I understand why you’d love to complete this collection, especially with music meaning so much to you. I’ll let you know when I hear back!

cndy_crusxerr

Hi @QueenB, i’d love to share screenshots from the game.

IMG_9418.png

IMG_9417.png

the only information shown is that i completed all the music moments pin sets, but i only have the silver and the gold ones. i think that the version is 1.337.3.1

i’d love to have a full collection of the pins since it’s my first one ever since and music is a really important part of my life.

big thanks to you queenb for responding!!

have a nice and a sunny day!!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3662635#Comment_3662635

Hi @cndy_crusxerr and thanks for sharing your Game ID 😊

Are you seeing a message asking you to collect Platinum pins to upgrade your reward?

Could you share screenshots of what you see in the Collection and Rewards tabs, including any Platinum upgrade message? Please also let me know your device and exact game version.

That will help me check whether you’re experiencing the same issue. Thank you!

cndy_crusxerr

@QueenB

hello, i have the same problem. the platinum collection just doesn’t show up. i’ve completed the gold one and candy crush is updated to the newest version

ID:13766138807

michimune

https://community.king.com/en/candy-crush-saga/discussion/comment/3660252#Comment_3660252

According to your collection in your screenshot, you have been getting the platinum pins in previous events.

シリンダーノット

Update: After updating the game, I still have no platinum pin collection. It seems that I'm in the test group that only has silver and gold. I'm a little bit disappointed, but I am glad to know what's going on and that this matter is settled.

シリンダーノット

https://community.king.com/en/candy-crush-saga/discussion/comment/3659107#Comment_3659107

Oh, thanks for catching that! I'm updating the game now.

HM100

The platinum pin set in my game was with Gold pin set rewards so still 120 Gold Bars

QueenB

Me again シリンダーノット

The team has checked and confirmed that your game is running an older version. Please update the game to the latest version available in your app store 😊

They also clarified that completing Gold doesn’t automatically unlock Platinum. The additional tier is currently part of a limited rollout, so it isn’t available to everyone.

The advice is to update your game and wait for the next Pins collection. Updating is needed to access newer features, but it won’t guarantee that Platinum will be available in your game.

I know you were hoping to keep collecting this time, and I’m sorry this wasn’t clearer. Thank you for giving us the chance to check!

QueenB

Hi シリンダーノット

Thanks for sharing the screenshots and your Game ID 😊 I understand you want to keep collecting Pins and have the chance to earn the rewards.

I’ll check with the team whether the Platinum collection should be available in your game and let you know once I hear more. Thanks for your patience!