Stuck in a loop on 12052

JLiebel

I got stuck in a loop on 12052, I had to force close and quite the level to end the loop, which caused me to loose the super color bomb and I was at 7/8 levels to win gold bars. I had spent (and purchased) gold bars to keep my streak going and I would love to receive those gold bars back for getting caught in that glitch. Seems unfair.

PummyRaj

Hello @JLiebel🤗 Welcome to the King Community!

I am so sorry to hear about the issue you have experienced in your game!

In this Community, except for the Community In-charge team, rest of us are players like you. You will have to contact King Player Support team for any reimbursements.

If you are using a mobile device, you can send your complaint directly from your game App Help Center by following below steps⬇️

• Click on the Pink Gear icon (Cogwheel) located in the top right corner of game map screen OR at bottom left corner of game Home page;
• Click on the arrow > at "Accounts & Help";
• Next screen - click on "Help Center";
• In the given menu, click on - "Save & Sync your progress";
• Select any of the given options and click on it to open;
• Then, scroll down all the way till you see "Contact Us" button and click on it;
• You will be talking with "Kingsley" - the bot. Chat with it and go from there.

If you have any further questions, please let me know!🍫🍫