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I had bought some gold bars to get more moves on a level and the purchase was approved but I never got my gold bars.
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I passed a level the first time and the system dropped me out of the race of winning the gold bars. It's being doing that a lot lately. You pass the level to go on ahead to see if you will be the last player to get the gold bars
Hello @MistyRoseWolf84 and Welcome to this King Community.
I understand how concerning it can be when a payment is involved. Unfortunately, we are not able to resolve issues related to purchases in this Community. Such issues need to be handled directly by King's Player Support team, as they’re the only ones who can securely check your transaction history and make sure either the items are delivered or the charge is fully refunded.
Please reach out to Player Support through your game:
This way our Player Support Team will be able to assist. If you receive a support ticket number and still need help following up, feel free to come back here and let us know.
