Music season records and fix the rasio problem

Question

Hi please reset my data on server I lost my records and my music season radio levels the event dissappear can't go and complete the rest to get a grand prize please fix this issue on my alt my user I'd is this 1613542932

Alex_The_Witch · Answer

Hey there. I hope you're doing well.

I'm sorry to hear you've lost your progress in the Music Season event. However, I'm afraid it's not possible to reinstate a player's progress in the event, as we don't have the tools to do so.

Please also know that it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about.

Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.

Normally, it comes back after you do one of the following:

01- Play one level

02- Close the app and restart your device

03- Check that you have a stable connection

Please note that these steps do not guarantee that the feature will return, and we are unable to add the feature back manually.

If these steps don't help it means the feature isn't available right now, and I’m afraid we can’t add it manually for you.

If we can assist with anything else let us know. Have a great day.