Game crashed

kisha1976

My game crashed and i did not received my 750 coins

MountainMom

Hello @kisha1976. I understand how frustrating it can be to have your game crash.

Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

• Internet: Ensure you have a strong and stable Internet connection.
• Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
• Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored. For Android devices: Settings > Apps > Candy Crush Saga > Storage > Clear Cache ; For iOS devices: Settings > Safari > Clear History and Website Data
• Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

I am not sure how you were expecting "750 coins." Did you have 750 gold bars in inventory or were you expecting such a large reward from an event? Please provide more details so we can better understand your issue.