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Please restore my progress to the previous state. I have submitted feedback about this freezing issue multiple times already. Fix this problem immediately and compensate me for the lost items.
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Hi @kimyoungbu , I’m sorry you’ve run into this freezing issue, especially after having to report it several times.
Restoring lost progress isn’t something we can do directly from the Community, so please contact Player Support so they can take a closer look at your account and see what they can do to help.
You can reach them by going to your Profile → Help Center → Chat With Us.
When you contact them, please mention that you’ve already reported the freezing issue several times and include the screenshot you shared here. They’ll be able to check your account and investigate the lost progress and items.
