Episode Race Completed & Won but NO rewards.

Question

My game ID is 8434149806. I win my most recent episode race but didn't receive my rewards & now nothing will load in the game. It shows that I've lost my color bomb, too. I've already cleared my apps, and shut off my phone. Nothing has fixed it. Also, I have the most recent update for the game. So, that isn't the issue either. I've spent money in order to win this & to not get rewarded is ridiculous.

cookiemae · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3667377#Comment_3667377

@MasterNoob This post is not for soda as you did give soda in your reply.

MasterNoob · Answer

Please try the following lets see if it helps 💓

Force close apps and restart your device.

Check that you have the latest game and device updates

You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues

Android: Settings > Apps > Candy Crush > Storage > Clear Cache

iOS: Settings > Safari > Clear History and Website Data

If the issue persist, please,

https://soporto.king.com/contact