Hi everyone! We are continuing to investigate reports from players who did not receive the Episode Race reward they expected. However, some reports may be connected to the Caramel Cup, which has a different reward structure from the usual Episode Race or the Champions Race. Before reporting a missing reward, please check whether your game shows Episode Race, Champions Race or Caramel Cup. If you believe an expected reward is genuinely missing, please comment below with: * A screenshot showing the race or event you are playing * A screenshot of your finishing position or reward screen, if available This will help us separate Caramel Cup questions from possible missing Episode Race rewards and investigate the correct issue. You can also read our full explanation on how the Caramel Cup works and what type of rewards you get: https://community.king.com/en/candy-crush-saga/discussion/593553/caramel-cup-how-it-works-rewards-and-champions-race-streaks And please check out our Help Center if you prefer reading in a different language! Any doubts, please feel free to leave a comment below! We hope this will clear out any doubts ☺️

https://community.king.com/en/candy-crush-saga/discussion/comment/3660256#Comment_3660256 Hello Stephanie🤗 Thank you for jumping into this thread to inform about what’s going on in your game!💛 I received the Caramel Cup only today and I played 2 episodes as of now. I have been taking screenshots, so that, I can help other players if needed! I won the episode race, but I only received 6 gold bars. How does this Carmel cup work? Also, how long will I be stuck with it? The 6 gold bars must be from watching the Ads. What I understood from my game is - * we have to win 3 Episode Races in a row; * We are given 3 days time to finish the race; * Once we finish each race, we are receiving boosters along with booster wheel (and if we are lucky, some GB from Ads); * Along with that, I have also noticed that the players in the 2nd race reduced to only 4 participants; * Tomorrow, I will see how many participants will be there in the 3rd race and provide those details as well! ** I think we must win 3 races in a row. QueenB posted info on Caramel Cup in below thread👇 https://community.king.com/en/candy-crush-saga/discussion/593553/caramel-cup-how-it-works-rewards-and-champions-race-streaks

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Episode Race missing rewards: Why didn't I get the usual amount of Gold Bars?

QueenB

Hi everyone!

We are continuing to investigate reports from players who did not receive the Episode Race reward they expected.

However, some reports may be connected to the Caramel Cup, which has a different reward structure from the usual Episode Race or the Champions Race.

Before reporting a missing reward, please check whether your game shows Episode Race, Champions Race or Caramel Cup.

If you believe an expected reward is genuinely missing, please comment below with:

A screenshot showing the race or event you are playing
A screenshot of your finishing position or reward screen, if available

This will help us separate Caramel Cup questions from possible missing Episode Race rewards and investigate the correct issue.

You can also read our full explanation on how the Caramel Cup works and what type of rewards you get:

https://community.king.com/en/candy-crush-saga/discussion/593553/caramel-cup-how-it-works-rewards-and-champions-race-streaks

And please check out our Help Center if you prefer reading in a different language!

Any doubts, please feel free to leave a comment below!

We hope this will clear out any doubts ☺️

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3660256#Comment_3660256

Hello Stephanie🤗 Thank you for jumping into this thread to inform about what’s going on in your game!💛

I received the Caramel Cup only today and I played 2 episodes as of now. I have been taking screenshots, so that, I can help other players if needed!

I won the episode race, but I only received 6 gold bars. How does this Carmel cup work? Also, how long will I be stuck with it?

The 6 gold bars must be from watching the Ads.

What I understood from my game is -

we have to win 3 Episode Races in a row;
We are given 3 days time to finish the race;
Once we finish each race, we are receiving boosters along with booster wheel (and if we are lucky, some GB from Ads);
Along with that, I have also noticed that the players in the 2nd race reduced to only 4 participants;
Tomorrow, I will see how many participants will be there in the 3rd race and provide those details as well!

** I think we must win 3 races in a row. QueenB posted info on Caramel Cup in below thread👇

https://community.king.com/en/candy-crush-saga/discussion/593553/caramel-cup-how-it-works-rewards-and-champions-race-streaks

Colorbomb_Collector

Hi there,

I'd like to inform you that our team is investigating this and actively working on the matter. Thank you for your patience and understanding.

Have a nice day ahead!

All comments

Carioca13

I passed 2 times. But not income coins😮‍💨

N_R

https://community.king.com/en/candy-crush-saga/discussion/comment/3671414#Comment_3671414

Yours says caramel cup right on the first picture

1107990921

hi I never received my gold bars , I sent 3 emails and have had no response. This was from the normal game of completing the level 1st.

dborisky

I haven’t received gold bars for the last two episode races I won. (These are the episodes ending with levels 14450 and 14465.) Once I’ve advance to the next episode, I’m not sure how I can prove I won the prior ones or didn’t receive the gold bars since there’s no longer data regarding prior episodes. I have attached a screenshot showing that I won the episode ending with 14465, but again, I don’t know how to prove I didn’t get the 25-30 gold bars for each of the two episodes. . (If my math is right, these are Episodes 964 and 965.)

IMG_0655.png

deboarch

also experienced no longer receiving gold bars when finishing I’ve played the last two game rounds. Noted the next time it happens to take screen shot, but I’m doubtful that is actually possible because as soon as you successfully complete the round it automatically moves up to the next round. It seems to be programmed to give a host of other “gifts” instead of the gold bars. I suspect that the programmers have made that choice to force us to purchase gold bars. If that is the case, I will likely abandon this game that I’ve been playing for a decade

DeeMej

If it was "Carmel Cup" it definitely was not something that was easily noticed or explained before entering. Unfortunately King Games has resorted to undermining tactics. I for one have complained about the new "spin for bonus" being a rip off and now this so called "Carmel Cup" that people do not realize they have entered. ( Or at least that's what we are being told why we did not receive our gold bar rewards.) I have had it with this company and will be filing a better business report or FTC report for their unscrupulous business practices.

jax33

hi my last two game wins I didn’t get the gold bar rewards. Can I get them? It’s not fair that I use them to win but both times did not receive my winnings. Please help!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3671960#Comment_3671960

https://community.king.com/en/candy-crush-saga/discussion/comment/3671998#Comment_3671998

https://community.king.com/en/candy-crush-saga/discussion/comment/3673120#Comment_3673120

https://community.king.com/en/candy-crush-saga/discussion/comment/3673440#Comment_3673440

Hi everyone, thank you for reaching out 💛

You may have been playing Caramel Cup over the weekend. Some screenshots shared here show a purple race flag, which indicates Caramel Cup.

Caramel Cup works differently from the usual Episode Race. Winning an individual round may give you boosters or other rewards instead of Gold Bars. To earn the 100 Gold Bar Grand Prize, you need to finish 1st in all three Caramel Cup rounds.

We understand why this is confusing when you’re used to receiving Gold Bars after each race. The team is looking at making the information clearer.

Next time you play, please check the race flag to see whether you’re in Caramel Cup.

We can’t add or replace missing rewards through the Community, but we can help explain how the event works. You can find more information about Caramel Cup here.

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/594970/missing-gold-reward-after-episode-win

https://community.king.com/en/candy-crush-saga/discussion/comment/3673279#Comment_3673279

If you played over the weekend @antivirusqtr @9524090406 you probably had the Caramel Cup. Have a look at what I have attached below, that explains it.

https://community.king.com/en/candy-crush-saga/discussion/593553/caramel-cup-how-it-works-rewards-and-champions-race-streaks

QueenB

Hi @ELBOSA , welcome to the Community! 😊 Sorry to hear you didn’t receive the Gold Bars you expected.

Could you tell us which event you finished first in, for example, the Episode Race or Caramel Cup? If you have a screenshot of the results or reward screen, please share it here so we can take a closer look.

ELBOSA

I finished first but I didn’t get gold bars! Why?

antivirusqtr

@QueenB @King_admin resolve it please

PatriVivi

NO RECIBI LOS LINGOTES POR LA CARRERA DE EPISODIO QUE GANE EN NIVEL 5195. Y NO TIENE QUE VER CON COPA CARAMELO PORQUE LA ESTOY JUGANDO HACE DIAS Y SÍ LOS RECIBÍ. CUANDO GANÉ LA CARRERA ME MOSTRÓ 30 LINGOTES GANADOS PERO NO ME LOS ACREDITÓ COMO ASÍ TAMPOCO LOS 5 + 5 EXTRAS POR VER ADS SOLICITO REVISIÓN Y CORRESPONDIENTE ACREDITACIÓN ASAP. Tks

9524090406

Missing Gold Reward after Episode win at stage 6485

antivirusqtr

I didn't get episode gold reward after winning 1st in stage 12905

ChrisAhlund

Won a race today and didn't get any gold bars.

LMD52

I just played episode 16970 and came in first but did not receive my gold bars ! I couldn’t get a screenshot but here’s this showing I won my last race

CurtisyM

Hi @tinymutan4 👋

I hope you're doing well.

I understand you're having some trouble with your race rewards. 😣

Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. 🛠️

For issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you: Contact Us 💌

Our team is available 24/7 ⌚️

Thank you for understanding and wishing you a great day! 🍭

DeeMej

ID: 1875946051

I did not receive my 25 gold bars for winning race 14330 on 10/02/26. Obviously there are other people posting with this same issue. It has nothing to do with the Carmel Cup. Please figure out what the issue is and credit us accordingly.

pegpie422

I have not been receiving my rewards for the past two days including gold bars won. Please help!