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While making a purchase the game froze. I lost my super charger and 500 coins oncandy royale!!! I spend way too much money to have my rewards taken from me!!! I’m done with candy crush saga
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Hi @kisha1976 , I’m sorry the game froze while you were making a purchase. I understand why you’re upset, especially after losing your Super Charger and the Candy Royale reward.
Please contact Player Support through Profile → Help Center → Chat With Us in the game. They can check your account and look into the purchase and missing rewards.
Include when this happened and, if you were charged, your purchase receipt. Please share the receipt privately with Support rather than here.
