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Question

So I had my super color bomb, and was on a streak in Candy Royal. Watched an ad and the ad would not close, didn’t have an option to close it. Reported it and still wouldn’t close. Ultimately had to close game and restart. Lost super bomb and bounced out of candy royal. Pretty upset. The ad locked me out of game.

BIRAJ_DEVELOPER · Answer

It happened to me @Dungis and i lose my streak and Candy Royale.

Alienscar · Answer

Hi Dungis, adverts crashing the game has been an issue since at least 2021, so I don't see anything changing soon. If it really bothers you all you can do is avoid watching adverts at crucial moments of the game. That is, only watch Air Delivery adverts or Sweet Cinema adverts so that you don't lose a level if the game crashes.

Keep reporting the faulty adverts and also use the button that appears at the bottom right of some adverts to report them. Hopefully you will eventually see the faulty adverts reduce in your game if you do this repeatedly.

Dungis · Answer

just happened again. Ad would not close. It’s the Bird game ad. Had to close game again to get rid of ad. Not good.