Errores

Pasosa98

Siempre se me congela el juego a mitad de un nivel y me hace perder vidas, rachas y boosters. El servicio de atención al cliente no quiere hacerse cargo por más que le presente capturas y grabaciones de pantallas. Pésimo

MountainMom

Hello @Pasosa98 and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in.
Could you please re-post your question in English? That way, one of our friendly community mem

bers can jump in to assist you 😊

Tip: If you're looking for support, you can visit our Help Center which might be available in your language!

I will make a suggestion: Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following troubleshooting tips to maximize the chances of the game running more smoothly for you:

• Internet: Ensure you have a strong and stable Internet connection.
• Updates: Check the app stores to update to the latest version of your game if needed, and the latest software update for your device.
• Memory: Do you have sufficient memory on your device? We recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Cache: Clear your game cache. Do NOT clear your game data -- that is where your boosters are stored. For Android devices: Settings > Apps > Candy Crush Saga > Storage > Clear Cache ; For iOS devices: Settings > Safari > Clear History and Website Data (Note: overloaded cache in your game or on your device can create issues)
• Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Thanks for understanding and hope to hear back from you soon!