Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I have tried 3 different debit cards and the system will not accept them
Please help
Thanks
Linda
Sign in or create an account to join the fun.
@MeyerLinda Hi, as explained we cannot help you with this you will need to contact the microsoft store team
Thank you
I can purchase anything with the debit cards I have on the account -- what I can't do is add a new prepaid debit card to the account - I think it is a mircrosoft problem.
Hi @MeyerLinda !
I could see in our system that you play via the W10 app on a Windows PC, is that correct?
In this case the purchases are handled by Microsoft and your Microsoft account. Please contact Microsoft Support for help with the payment method and purchases.
@MeyerLinda What are you trying to load it in to,? what site
I can purchase anything with my debit cards but I need to load in a new debit it card and the system will not take it.
Thats the problem
@MeyerLinda Hi and welcome, As far as i am aware .king on accepts 3rd party payments so you will need to speak to whoever you trying to make your payment through, i.e google play / microsoft store / paypal etc..
Hope this helps
Hi dear welcome to our community
Did something go wrong with your purchase?
Sometimes there might be issues when making an in-game purchase.
Don’t worry, we can help you fix the problem!
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.
In the meantime please try the following troubleshooting steps:
After you do this, there is a good chance that you got your purchase through and complete.
If you only received some of the items you purchased, email Player Support about the issue so they can add the missing items to your game.
On a mobile device and in the Windows app, go to the Settings and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page and send an email to Player Support from there.
If you play on the Facebook or King.com websites, send the email from here to help us get your missing items back. Pssst... Remember to use the email address associated with your Facebook or King account when filling the contact details so we can locate you faster.
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on.
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!
To request a refund for a King.com purchase, contact us here.
Look up your transaction ID:
Did you receive the purchase but you couldn’t use it?
Email Player Support so they can check up what happened and compensate you for the issue.
Here are some examples of possible sticky situations:
On a mobile device and in the Windows app, send an email directly from the game's Settings and Help Center.
If you play on the Facebook or King.com websites, contact us here and tell us what went wrong and we’ll help you out.
https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase/p1 Go to the Purchase problems link to solve your problem
Hii....@MeyerLinda Welcome here 🎉🎉
I tag @kiara_wael and @Freddy_Falkner for your help.
Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!🎂🥳 Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242…
As we reach the end of the year, the Candy Crush Team wanted to share a small thank you with you. Every day in this community, we see your passion, your ideas, and the way you support each other. You help make this space what it is. This note below is simply a moment to look back at some of the things you were part of this…
Your 2025 Candy Crush Saga year has officially been unwrapped 🙌 Starting today, you’ll see the special Candy Unwrapped widget in your Saga map. Tap the Unwrapped widget to open your own year in review and enjoy a fun look back at the levels you crushed, the candies you matched and the little victories that made your year…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
VVamos
Kohls ads features are dead at the top. Cannot push ,receive reward x, as it doesn't acknowledge click. Been happening for months. lost hundreds of gold bars and plays plus specials….wrote to customer service they ignored emails. Can't be the only one kohls doesn't work on. Newer Samsung phone and also happened on my…
I hate star tournament. I lose progress on lots of activities when I start star tournament. Then I have to start again when it finishes. Can you get rid of it?
I’ve completed level 18740 twice and still can’t progress to next levrl
Professional serpentine creature artist SpicyNoodleArt made two fan art pieces about Denize the dragon, check them out here! First, here's a steamy look at Denize herself! And then here she is at the Gummy Gala dancing with Odus, in festive outfits! Do you find her flaming hot now?
