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@rafa140493 Hi and welcome, Please check for a game up date and log out and restart your device. then log back in. see if this resolves your problem
If playing via an internet browser also clear the cache / history
Hope this helps
@Freddy_Falkner Thanks for your help, Your first answer seems like the opposite of the second because of a ",". byt now I got it!
Hi @rafa140493 Sorry, your windows 10 game is saved to king servers so you will not lose any boosters etc. by checking for a game up date. you can also do an uninstall on windows 10 version and you keep everything. IT is only mobile devices you lose any stored boosters or lives
Hope this explains better
hi @rafa140493 i have the same problem when i open my app so just try and play a level or two and see if it works
@Freddy_Falkner may you please explain more? I'm not sure I understood what you meant in your las answer.
@rafa140493 Hi no windows 10 game version is saved to king servers
@Freddy_Falkner I play using the window's 10 app, getting an update will not make me lose my boosters?
Thanks for your answer.
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II try to reach out to Player Support Team through the game but I only get the same automated reply over and over no matter what subject i choose. and there is no "chat with us' but a "contact us"
As I can't reach out to Player support team regarding my request to get a new Link to verify my email, It doesn't matter what subject I choose I get the same automated answer with no help and nothing happens when I answer the mail so I have concluded that it's impossible to get a new verification Link after 48hrs so I must…
Must I delete my King account and create a new one to send a new link to verify my email as it seem impossible to resend a new after 48hrs. It says that I can ask for a new link in the game through my King account but this is impossible and support can't help me with it so the only way must be to delete the king account…
My invite button isn’t working. I already told the bot about it. I am waiting for response from team via email. Does anybody on this platform have any suggestions?
HOW and WHERE do you request a NEW link to verify your email address when the old link has expired? I have been waiting for over 48 hours but nothing is happening. I know you can play the game even if your email address is not verified, but it is very frustrating not to get any answers on how to do it.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
