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I have not been able to load Candy crush saga for 3 days ?
Welcome to Sweet King Community! 👑
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
Android
iOS
Kindle
Windows mobile
Computer
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Hi and welcome to the community.
Yes the issue has been fixed. Just clear the cache / history of your brpwser and restart your device. If still not working you may change the browser.
If playing through mobile device please logout, update, restart and login again and check if it solves your case.
Thanks.
Please make sure to restart your device so the recent fix can take effect.
Hi and Welcome to our Community
Another fixed the game should now load for all players, but if you still have issues, please email our Player Support about this from HERE.
Remember to enter the same email address that you use for login on your Facebook account, so they will find your account and to avoid an auto reply.
@jonpeppers Hi and welcome, please check you game is up to date and log out and restart your device, also if you are playing via an internet browser please clear the browser cache, and see if this solves your issue.
There was a problem with people not being able to get the game to load but this was fixed with an update, so if this does not work you will need to contact customer support and you will need to use the email you used for the game or you will get an auto reply
Hope this helps
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
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Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
