What's wrong with Candy Crush Saga

Hi @MarilynL.

I can't find your other discussion as well, probably it has been removed because it's duplicate. Anyway, thank you very much for you info! Hope we can update you and other players soon.

Thank you again for your patience. Keep crushing those candies and enjoy other events in your game! Meanwhile, you may want to explore this community whilst you are here especially the contests area and stand a chance to win some gold bars to your game, which in turn can be used to purchase boosters 🤗

Cheers and stay safe 😉

All comments

Hi @MarilynL.

I can't find your other discussion as well, probably it has been removed because it's duplicate. Anyway, thank you very much for you info! Hope we can update you and other players soon.

Cheers and stay safe 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/1165415#Comment_1165415

I already answered this, with all my information. I have no idea where the post has gone, but I cannot find it now. I'm using a Samsung Galaxy Note 8 Android version 9 no software updates available, no updates available on Play Store for CCS. Done all the things that have been suggested on here.

Hi @MarilynL, thanks for pointing out.

I've read the previous message and noted that you are playing your game using a phone but no mention on the model.

Thus, it would be great if you can let me know the phone model you are using for e.g. Samsung Galaxy Pro, iPhone 11, etc. as this info will be useful for the game Studio in facilitating their investigation 😉🙏

https://community.king.com/en/candy-crush-saga/discussion/comment/1165375#Comment_1165375

Hi, if you look on the previous page here you will see that I have already put all the details in a previous message. Thanks

https://community.king.com/en/candy-crush-saga/discussion/comment/1165176#Comment_1165176

Hello there @MarilynL and good day to you.

Understood that few of the events in your game has caused your game to close itself. Please be informed that events/challenges in the game is not a permanent feature and it is still being tested to certain group of players. Thus, it will disappear and re-appear from time to time and there may be slight glitches.

Whilst waiting for the events to be fixed, please continue playing the game and avoid watching the free ad so your game won't closes itself and cause further disruption in your game.

Also, please let us know the device model that you are using to play your game to enable us to diagnose the problem better.

Thank you for your patience and hope to hear from you soon. 😊

Mary_Kay

Yes, other players have reported the same problem with the free spins wheel. I hope the fix comes early Monday.

Oh, FYI I also got a free spin on the wheel to win moves and again, that made the game close, so ita not just the ads it seems.

https://community.king.com/en/candy-crush-saga/discussion/comment/1165154#Comment_1165154

No worries, I just did everything again and when I clicked play I got one of the balloons come up so I clicked on that and again, when I got to watch it closed CCS. So, it appears something is wrong with the advertisements as none of them seem to be playing and all ads are closing the game. Let's hope they can fix this tomorrow.

@MarilynL It is being investigated at present, but we will not get any news on this till tomorrow at the earliest. As said some people have reported troubleshooting tips as resolved this problem but not everyone. So if you have done this i think its just a case of being patient until we get some news on this

Thank You

https://community.king.com/en/candy-crush-saga/discussion/comment/1165133#Comment_1165133

My device is up to date and I have plenty of free data space, this has been doing this since the Hallowed Tower side game was put on there. Yes, I have read about the same problems others are having, so I would say that it needs to be fixed at your end. Thanks

@MarilynL Hi and welcome, Please check your device is up to date and make sure it has a minimum of 2gb of free data space, as the game needs this to work correctly

The issue with ads is being investigated but a few people are reporting this is a temporary problem and is resolving itself

Thank you

https://community.king.com/en/candy-crush-saga/discussion/comment/1157568#Comment_1157568

There's still something wrong with Candy Crush Saga, every time I click on events and then click on Secret Cinema I press open and then press watch and it immediately closes the game. I have cleared my cache and restarted my phone, but it's still doing it. There's got to be something wrong somewhere as all these problems only started to happen in the last week or so.

aijaziqbal

Yeah sorry about the missing reward and losing life. But sometimes there are errors in the new events. Hopefully now it will work fine and you will get good rewards.

Thanks.

@MarilynL Hi, yes was the downside to the fault when they removed the feature to implement the fix unfortunately any progress in the feature you had would have been lost, but glad your game is back up and running

Thank you, I did log out and restarted my phone, but CC still kept closing after I did that. I left it for about 30 minutes and then it was OK, so don't know what was wrong with it. Bit annoyed I lost lives and couldn't claim my boosters though.

@MarilynL Hi and welcome. please check your game is up to date and log out and restart your device and then log back in and see if this resolves your issue

There was a problem with hallowed tower but has been fixed but restart would ensure fix reaches correctly

Thank you

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Accepted answers

Hi @MarilynL.

I can't find your other discussion as well, probably it has been removed because it's duplicate. Anyway, thank you very much for you info! Hope we can update you and other players soon.

Cheers and stay safe 😉

All comments

@MarilynL Hi and welcome. please check your game is up to date and log out and restart your device and then log back in and see if this resolves your issue

There was a problem with hallowed tower but has been fixed but restart would ensure fix reaches correctly

Thank you

https://community.king.com/en/candy-crush-saga/discussion/comment/1157568#Comment_1157568

aijaziqbal

Yeah sorry about the missing reward and losing life. But sometimes there are errors in the new events. Hopefully now it will work fine and you will get good rewards.

Thanks.

@MarilynL Hi and welcome, Please check your device is up to date and make sure it has a minimum of 2gb of free data space, as the game needs this to work correctly

The issue with ads is being investigated but a few people are reporting this is a temporary problem and is resolving itself

Thank you

https://community.king.com/en/candy-crush-saga/discussion/comment/1165133#Comment_1165133

Thank You

https://community.king.com/en/candy-crush-saga/discussion/comment/1165154#Comment_1165154

https://community.king.com/en/candy-crush-saga/discussion/comment/1165176#Comment_1165176

Oh, FYI I also got a free spin on the wheel to win moves and again, that made the game close, so ita not just the ads it seems.

Mary_Kay

Yes, other players have reported the same problem with the free spins wheel. I hope the fix comes early Monday.

Hello there @MarilynL and good day to you.

Whilst waiting for the events to be fixed, please continue playing the game and avoid watching the free ad so your game won't closes itself and cause further disruption in your game.

Also, please let us know the device model that you are using to play your game to enable us to diagnose the problem better.

Thank you for your patience and hope to hear from you soon. 😊

https://community.king.com/en/candy-crush-saga/discussion/comment/1165375#Comment_1165375

Hi, if you look on the previous page here you will see that I have already put all the details in a previous message. Thanks

Hi @MarilynL, thanks for pointing out.

I've read the previous message and noted that you are playing your game using a phone but no mention on the model.

https://community.king.com/en/candy-crush-saga/discussion/comment/1165415#Comment_1165415