Welcome to the Candy Crush Saga Community
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@marla24 Hi and welcome, The Chocolate box feature is a bonus feature and is not always guaranteed to be in your game, It is given to groups of randomly selected people, so this just means your not in that group at present but you could be again in the future. It can also be missing due to temporary problems
To make sure your getting the features available to you check your game is up to date and log out and restart your device , then log back in. regularly do this to keep your game as up to date as possible
Thank you
The case of the disappearing chocolate box! Mine did the same thing and is still doing it!!
However, I can make it appear again by playing a level, any level in a challenge or the main game, and the chocolate box reappears. Play the chocolate box levels, then wait until you need it again, then play any level and then go back and finish the choc box.
Worked for me - let me know if it works for you