Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
πΆοΈπ¬ Hot & Sweet right now in Candy Crush Saga!
Problem with starting Candy Crush Saga
icesnowman
Posts: 5
Level 2
in Support
Hi i play candy crush saga on facebook. Unfortunately I always have difficulties loading the game. Some days it doesn't work at all. Most of the time I have to restart the game very, very often. It then takes several hours before I can play. I use a desktop pc with win10 64 bit (latest version) and google chrome as my browser. I've already deleted cookies several times and clean the cache every day. Why do I have this problem and what else can I do, or is it due to Facebook or King (too many users)? Thanks for the help in advance and stay healthy.
1
Best Answer
-
@icesnowman Hi and welcome, The best option if playing via win 10 is to download the windows 10 app as this is much more stable., but check you chrome is up to date and if not try updating edge to the latest version. I was using chrome but since the flash not supported was having a few issues with the game and chrome, So installed the latest version of edge and touch wood had no issues with this so far
Hope this helps
2
Answers
-
@icesnowman Hi and welcome, The best option if playing via win 10 is to download the windows 10 app as this is much more stable., but check you chrome is up to date and if not try updating edge to the latest version. I was using chrome but since the flash not supported was having a few issues with the game and chrome, So installed the latest version of edge and touch wood had no issues with this so far
Hope this helps
2 -
@icesnowman, hi,
I think it's the problem of FB having to load that much data while supporting everything else. Lately I think it's becoming even slower to load, sometimes it takes up to 5 minutes to get to the first page, so I've given up playing on FB as frequently as I used to. In my case even the changing of browsers didn't help and am now a firm supporter of the mobile app ;)
3 -
Hi there @icesnowman and good day to you.
Recently, I've also find it difficult to play the game via FB Chrome browser and I have to keep reloading the page. So I just stick to my game in mobile app. If you haven't downloaded the game in your PC, here is the link.
If you have decided to play the game in your mobile, please read here to save your progress in your mobile.
Please let us know if we have answered your questions or if you need help with other issues in your game.
Thank you π
1 -
Thank you at all for the quick reply
Hello Freddy_Falkner, thank you for the quick reply. I have now installed the Win10 app and it works. Google Chrome is also always up to date, but the app seems to be better. Thank you and stay healthy!
2 -
@icesnowman Your welcome and happy crushing
1
