Lost my account??

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

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@pillecuk Hi and welcome with your facebook game is this with a king account or a facebook account that this is saved with

Have you tried syncing your facebook account with a king account

You will need a PC to do this

Can I sync my progress between Facebook and King.com?

Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Thank you

All comments

@pillecuk Congratulations thanks for letting us know all went well for you and happy crushing again

Thank you for everyone I finally succeeded. Werner_Cichy's adblocker answer was right one of the addons blocked the syncing. I got my progress back I'm very happy! :))))))

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

You cannot sync another Kingdom with a Facebook as your Facebook already syncs with another Kingdom account. Anyway I am reporting your problem to my team and I hope you get helpful information from my team.

Thanks!

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

Hello 👋

Please can you confirm if you got the sync successfully? Let us know if you need more help.

Thanks and keep enjoying

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

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@Sukanta_Biswas

I haven't seen that before either, I know it differently.

Thank you for the answers. I use PC and I made a new account now and I try to sync with facebook so I would get back my progress. But when I get to the syncing page I only see a grey button. I click and it does nothing. What should I do? :(

https://community.king.com/en/candy-crush-saga/discussion/320565/lost-my-account

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Even if you don't play the game on the Facebook platform, your game was ever synced with Facebook so your game progress is still saved on Facebook. Since you cannot access the game through Kingdom, you need to make sure you have typed emai correctly.(The letter in the email will be small)

Anyway tell me which device and which platform you are using for the game?

Thanks!

https://community.king.com/en/candy-crush-saga/discussion/320565/lost-my-account

You can also write to King Support directly

https://soporto.king.com/contact

[Deleted User]

https://community.king.com/en/candy-crush-saga/discussion/320565/lost-my-account

You can try contacting player support from your game app to see if they can help you with recovering your king account. They may need your player id for the same.

@pillecuk Hi and welcome with your facebook game is this with a king account or a facebook account that this is saved with

Have you tried syncing your facebook account with a king account

You will need a PC to do this

Can I sync my progress between Facebook and King.com?

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Thank you

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

@pillecuk Hi and welcome with your facebook game is this with a king account or a facebook account that this is saved with

Have you tried syncing your facebook account with a king account

You will need a PC to do this

Can I sync my progress between Facebook and King.com?

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Thank you

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

Do you have an ad blocker installed in your browser ?

All comments

https://community.king.com/en/candy-crush-saga/discussion/320565/lost-my-account

@pillecuk Hi and welcome with your facebook game is this with a king account or a facebook account that this is saved with

Have you tried syncing your facebook account with a king account

You will need a PC to do this

Can I sync my progress between Facebook and King.com?

To sync your progress with King.com, please complete the following steps:

Go to the King website at King.com
Log in using your existing King profile, or create a new King profile if you don't already have one.
Click on the ‘Settings’ icon
Select ‘Account’
You will be prompted to confirm your password
Select the option ‘Score and progression sync’ and then proceed to enter your Facebook login information
Once complete, your progress will be updated across all King games on King.com

Thank you

[Deleted User]

You can try contacting player support from your game app to see if they can help you with recovering your king account. They may need your player id for the same.

https://community.king.com/en/candy-crush-saga/discussion/320565/lost-my-account

You can also write to King Support directly

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/320565/lost-my-account

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Anyway tell me which device and which platform you are using for the game?

Thanks!

@Sukanta_Biswas

I haven't seen that before either, I know it differently.

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

Do you have an ad blocker installed in your browser ?

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

Hello 👋

Please can you confirm if you got the sync successfully? Let us know if you need more help.

Thanks and keep enjoying

https://community.king.com/en/candy-crush-saga/discussion/comment/1252609#Comment_1252609

Thanks!

Thank you for everyone I finally succeeded. Werner_Cichy's adblocker answer was right one of the addons blocked the syncing. I got my progress back I'm very happy! :))))))