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(EDITED by CM - Unsupported language)
👉 Please, note that we only use English in this area of the Community so that everyone can understand & be understood. I will be closing this thread but please feel free to re-post in English & will be happy to help you. 🙌 Thank you!
@kiara_wael @Glenn1972 @Miss_Dani
Hey, welcome.
You need to contact the King.com staff directly.
Please email Player Support so they can check up on what happened.
Open the game on mobile and go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions in the recent 90 days.
Here is the link ⬇️⬇️⬇️
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Hopefully, I can help you.
I bought candy crush bars. I was charged on my credit card but I have not received the confirmation email or the bars. How can I request a refund or receive the amount paid?
Hey, welcome @susy63
This area is only allowed -- English.
Please use google translation translate to English and ask the question again.
Thank you
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
