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Boosters
I had boosters more than 300 each. And other candy boosters, unfortunately I have accepted new policy terms and my boosters are gone 😞. My level, gold everything is there except The boosters which very frustrating. I have been playing this long and in the end everything is gone. 😡
Comments
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Hello and welcome, in the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.
However, you need to contact our player support to get the purchased boosters back.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email, or click the link below:
Hope this helps.
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Hello there @Saadi068 and warm welcome to our Community.
Besides the recommendations made by FlaringCrystal, please be informed that there are a couple of reasons you may lose sight of the boosters in your game. The two main reasons are that:
- You are no longer connected to the profile in which the boosters are visible: you may share your device with someone else and be on their profile, or you can possibly have more than one account, or just got accidentally disconnected from your profile. We can help you out then! (oh yes!)
- You have a new phone or accidentally deleted the booster data permanently (oh no!)
Also, based on your screenshot, you have the feature of watching ad (from the hot air balloon image) to receive booster. If can't click on that icon, this is because the video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
But if you can click on it and the app closes down unexpectedly, it is caused by some issues that are still being looked into. Any update will be notified in this thread.
Please let me know by using the @ symbol and then type out my name. You will see a box pop up so click on the correct name and your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.
Thank you 😊
