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I can't purchase lives witb my gold bars

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KingJulian1
KingJulian1 Posts: 3 Newbie
edited April 2021 in Support

I can't purchase lives witb my gold bars just loads

Profile # 5360801807

Best Answer

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
    Answer ✓
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    @KingJulian1 Hi and welcome,

    There is a long standing connection issue in the game and if the above troubleshooting tips do not work for you . you may find the only other option would to be to uninstall and reinstall the app, but if this is a mobile Device you will LOSE any stored BOOSTERS or LIVES

    Thank you

Answers

  • kiara_wael
    kiara_wael Posts: 149,728 Candy Moderator
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    Hi and Welcome to our Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
    Answer ✓
    Options

    @KingJulian1 Hi and welcome,

    There is a long standing connection issue in the game and if the above troubleshooting tips do not work for you . you may find the only other option would to be to uninstall and reinstall the app, but if this is a mobile Device you will LOSE any stored BOOSTERS or LIVES

    Thank you

  • KingJulian1
    KingJulian1 Posts: 3 Newbie
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    I found the solution it was my Google play app that stopped working so after clearing the data & force stopping the app I reinstalled it and now it's working again thanks 😊 for all the help

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