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Level 1
We are working on a solution, and it's taking a while since it's unfortunately more than one level that's affected. We think we have identified the problem and a possible solution, but it will unfortunately take a while to fix. So far we have identified 11 levels with the problem, this is one of them. Thanks for reaching out, we hope to get everything back to normal as soon as possible 😊
Will we get credit for our purchases if we can't play level 5655 and the time ran out? Being there is an issue with game, I purchased the $19.95 package and made it to 5655 and can't play, came here to see that Candy Crush is having problems with 11 identified levels. Had I known this I wouldn't have purchased the package. Feeling taken advantage of.