Wheel and Extra Moves stuck on loading/ connecting

12442041184 · May 2021

Has this issue been solved yet? I'm having this problem. Just started to happen on my Samsung Note S10. User ID 12442041184.

Freddy_ · May 2021

@12442041184 Hi and welcome,

This is a long standing issue and game ID's are no longer needed although they helped identify the issue. At present there is no fix for this so all you can do is wait for a fix or uninstall and reinstall the app, but as this is a mobile device you will LOSE any stored BOOSTERS and LIVES

Thank You

kiara_wael · May 2021

https://community.king.com/en/candy-crush-saga/discussion/339946/wheel-and-extra-moves-stuck-on-loading-connecting

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information Here

12442041184 · May 2021

Thanks for your reply. I tried your suggestions but it didn't resolve the issue. Thanks for trying.

12442041184 · May 2021

I was able to resolve the issue by uninstalling the app on my Samsung Note S10 and reinstalling. I lost my boosters which really stinks because I had a good many. Oh, well. At least it's working now.

Wheel and Extra Moves stuck on loading/ connecting

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