Fantastic Five

ButterflyPrincess · May 2021

Fantastic five is not allowing me to claim any of the rewards as I achieve them. I click on it, and a check mark appears, but no reward.

kiara_wael · May 2021

https://community.king.com/en/candy-crush-saga/discussion/339948/fantastic-five

Hi and Welcome to our Community

Make sure updated your Apps. and If you miss a reward from any other feature, please report this to our Player Support Team here,

The screen shots are from all stats features and there are no rewards given from those.

Freddy_ · May 2021

@ButterflyPrincess Hi again, looks like someone left your team so from my understanding you will have the graphics glitch, your scores should be counted in the background so when you reach the required status you will get the reward if in the given time

Freddy_ · May 2021

@ButterflyPrincess Hi and welcome,

There is sometimes a graph glitch where the graph shows you should collect your reward, but if you add your team scores up they do not come to 7000. If this is the case your scores are being counted in the background and if your team reaches the required score in the time your rewards will be given. If you can post a screenshot of your fantastic 5 i can confirm this or not. Check you team scores to see what they add up to

If your team scores do add up to 7000 then you will need to contact customer support regarding your missing reward

https://soporto.king.com/contact

Thank You

kiara_wael · May 2021

https://community.king.com/en/candy-crush-saga/discussion/339948/fantastic-five

Hi and Welcome to our Community

Make sure updated your Apps. and If you miss a reward from any other feature, please report this to our Player Support Team here,

The screen shots are from all stats features and there are no rewards given from those.

ButterflyPrincess · May 2021

@Freddy_ thank you for your response! Here is the screenshot. We haven’t completed the goal yet, but did reach the first reward of a lollipop hammer. Usually when we reach each reward, it pops up

Freddy_ · May 2021

@ButterflyPrincess Hi again, looks like someone left your team so from my understanding you will have the graphics glitch, your scores should be counted in the background so when you reach the required status you will get the reward if in the given time

ButterflyPrincess · May 2021

@Freddy_ yes that’s true. Is there a limit to how many players can be on a team? I need more team members who are active. 😊

Fantastic Five

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