Can you tell my why I lost 1370 levels? So disappointing! It says ‘you are one of the best players

ckelly6151 · June 2020

Can you tell my why I lost 1370 levels? So disappointing! It says ‘you are one of the best players..new levels coming soon.’ So in the meantime I lost everything and can’t play the game?

Freddy_ · June 2020

@ckelly6151 First thing to check is see if your game is up to date log out and restart your device, log back in. See if your problem still exists

what level should you be on, can you screenshot your problem

bearwithme · June 2020

Hello @ckelly6151 and welcome to our wonderful King Community. I am sorry you have this problem. Have you been playing the game either thru your FB account or a King.com account? If you have Player Support can help restore your levels for you. Please click on the link here and follow what it says and how to contact Player Support.