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Sweet cinema

SychPablo
SychPablo Posts: 3

Level 1

Why is my sweet cinema feature not operating

«1

Answers

  • kiara_wael
    kiara_wael Posts: 160,171

    Hi and Welcome to our Community

    Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

    After login again whatever bonus feature you will get that is currently available in your game. Other than that, features (Sweet Cinema) might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might return to you.

  • Freddy_
    Freddy_ Posts: 68,477
    edited July 2021

    @SychPablo Hi and welcome

    The sweet cinema is a test feature so it is not always guaranteed to be in you game and it will take a break every now and again. It could also be to a temporary issue

    Please check your device and game are up to date , log out and restart your device and then log back in and see if this resolves your issue

    Thank you

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    Welcome to the friendly King Community.

    The Sweet Cinema feature belongs to the test group and may not always be active in the game. Even if the feature is available in your game, it is not active at the moment, but you can get the feature running at any time.

    Thank you!

  • Alienscar
    Alienscar Posts: 16,666

    Hi @SychPablo Just checking, but do you mean that you have the Sweet Cinema in your Events, but it doesn't offer you any adverts? If this is what you mean then this is normal behaviour. Sometimes the Cinema offers you an advert after every level, but sometimes you can play a whole Episode and just get one advert. Finish the Episode you are playing now and see if you start getting adverts again.

  • SychPablo
    SychPablo Posts: 3

    Level 1

    The sweet cinema feature was there then it disappeared, and even when it was available I never got a video to watch.

  • Kazza-3
    Kazza-3 Posts: 232

    Sweet Cinema appeared in my events several weeks ago but it has never functioned. I check it frequently but it always says more ads coming soon. Is this normal or do I never catch it at the right time?

  • Alienscar
    Alienscar Posts: 16,666

    Oh right, all you can do then is follow Kiara and Freddy's advice. Have you ever purchased any boosters/lives for your game?

  • Alienscar
    Alienscar Posts: 16,666

    That doesn't sound like normal behaviour to me @Kazza-3. Has yours never said 'open' like you can see in the screenshot? Again all you can do is follow the troubleshooting advice provided by Kiara and Freddy, and then hope for the best.


  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928
    edited July 2021

    The problem with the Sweet Cinema event is still unresolved and we have no information about this event. I've got it in my game a few times but never worked and you will not find the solution by following any troubleshooting step😌

    I will report this problem to my team again and I will let you know as soon as I get any information.

    Thank you!

  • Kazza-3
    Kazza-3 Posts: 232

    @Alienscar where yours says “open” mine says 0/5. Tried the troubleshooting with no luck. I’ve never had the chance to watch videos in my game for any reason so was surprised to see this. Too bad it doesn’t work.

    @sukanta_biswas thanks for the input.


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