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Please restore my progress with a disabled facebook account

toyhunter
toyhunter Posts: 4

Level 1

edited June 2020 in Support

Please my facebook account has been disabled, all my progress & boosts from candy crush saga were lost (nearly level 4000), now my progress is reset with my new facebook account.

Please help :(

My Candy Crush User ID: 11692908872.

Thanks a lot!

Answers

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome @toyhunter .

    I will pass ur id to our CM @Crazy Cat Lad and ur levels will be stored manually but unfortunately ur boosters will not be recovered. As they r stored only on devices and not in the game.

    Wait for sometimes.

  • Freddy_
    Freddy_ Posts: 68,477
    edited June 2020

    @toyhunter I will pass these details on to the CM and he maybe able to manually restore your levels, but will need to know what level you was on.

    You will not have anything other than levels restored , no boosters or scores etc just the level restored

    Also please edit your email address out of post as this is your personal information and if the CM needs this he will ask you in a private message.

    Thank You

  • wykoon
    wykoon Posts: 12,717
    edited June 2020

    Hi @toyhunter thank you for providing your game ID, whilst waiting for our CM to restore your progress manually please contact player support at the link below. Hope this help solve your issue the soonest.

    https://soporto.king.com/contact

    Also please be careful in sharing your personal email here. Below is the privacy info extracted from King's privacy policy for your reference. Nevertheless, hope your level can be restored and you are able to continue playing soon. Have a great day. 💖

    King Profile and Playing Socially

    You can choose to add information to your King Profile or to connect our Services to your account with a third party network (such as Facebook). If you do this, then your personal information will be visible to other players and we’ll also use it for the other purposes set out in this Privacy Policy, including for Marketing and Advertising.

  • kiara_wael
    kiara_wael Posts: 155,903

    Hi @toyhunter . Welcom eto our Comunity

    As Freddy said please dont show your personal data to public . Hope your Level back on the track again

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123

    Hi @toyhunter !

    I already replied to you on another thread and that the game is now restored.

  • toyhunter
    toyhunter Posts: 4

    Level 1

    @Crazy Cat Lad

    Yeah it was restored! BigThanks!☺️

  • Ssuddha
    Ssuddha Posts: 1

    Level 1

    edited July 2021

    Hello,

    I recently lost my access to a Facebook account that my mother used to play candy crush soda saga and lost all the game progress. She was at 5104 level and after I lost access to the Facebook account she has started fresh and has reached level 80. She's heartbroken to have lost all the progress. THIS is the only game she plays. So, please transfer the game progress to my new account so that she can gain back all the progress and dedication she had put to reach 5000+.


    Old Candy Crush Soda Saga User ID: 1246488912

    New Candy Crush Soda Saga User ID: 12739971143

    Old Facebook ID: koushikyadiyala@ yahoo.com

    New Facebook ID: koushikyadiyala@ gmail.com


    I hope you restore the levels ASAP. My mother would be happy to know that she has got her game back during such times as these when we are all locked in our homes due to the pandemic. Please and thank you.

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