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Hi and Welcome to our Community
Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might return to you.
@pammy77 Hi and welcome,
For iphone check you device and game are up to date, log out and clear the cache from safari (important even though app) restart the device and log back in and see if it resolves the issue. The error your receiving may me a temporary issue so would also wait a few more days to see if the issue rectifies itself.