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I keep getting asked for my date of birth my account is linked to Facebook so my date of birth is already available to see
I have put a message in to support tonight. Do they take long to get back to you?
I had a request to write my date of birth, however, I typed the days date by accident and now no matter how many times I go through the support, redo my log in then return to my candy crush it says oops you cannot play get in touch with support and says the same thing/s all over again.
Fed up of trying now 🤔🙄
I had this too today and accidentally mistyped the year and now I can't access the game. I'm well above the age limit. Is there a way around this without losing my progress?
@John_Sanders It is obviously a new feature that is being rolled out as I got the same message as well. It won't let you progress to the game unless you enter something.
The reason behind the request would seem to be age related regulations. To be honest all that was needed was an 'are you over 21' option rather than asking for everyones date of birth.
Hi and welcome!
You keep getting asked by community.king.com ?
If you have any screenshot, we can help you better!
Btw, I never provided my date of birth to the forum and there is not a feature like this here, as I know!
My account is also linked to Facebook!
@shellb81 they usually send an automated message in a day asking again if you need help! 🙄 Make sure to answer to them above the line they point out. Otherwise, you'll keep getting the automated message for ever! 😒
Where does that message get sent to please? In the app? I messaged them via my phone
I'm afraid I have no idea! 😬 I always contact them via email, so they respond there.
Thank you 🙂
I have sent another email with a screen shot now, fingers crossed!
I have has this email from them twice now and have replied the first time but got dame email again. I can't reply above the line in an email?!?!
Linda what email address do you have for them?
I just pressed on support with my problem but no success 🤔
I'm getting nowhere fast either. They keep sending me the same email and I have followed the instructions about replying and nothing happens
I think this is just going back and forward to say there is a reply via us but nothing else has been resolved! 🙄
Yeah, it's going nowhere!
That is all I get....
Why am I being asked for my date of birth? I have input the information and when I press continue, nothing happens!!! I cannot get into my games which are Pet Rescue Saga and Candy Crush Soda Saga.
Mandi...are you over 13?
Shellb81 - yes, I'm over 13, Why?
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Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
