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I can't connect to the store, nothing wrong with Internet

MadMax78
MadMax78 Posts: 3

Level 1
in Support

I haven't been able to connect to the store since I installed the game a couple of weeks ago. There's nothing wrong with the Internet

Answers

  • mzshakina
    mzshakina Posts: 10

    Level 2

    I was scrolling through the community and a few people have this issue,& this is what tech is saying so I hope this help

    "The tech team know of this issue and the cause and are working on it

    How to solve this is still to be figured out. Therefore we have no time frame for the fix. Please stay tuned and keep the app up to date to get all fixes as soon as they are released.

    Thanks for your patience"

  • kiara_wael
    kiara_wael Posts: 158,038
    https://community.king.com/en/candy-crush-saga/discussion/348299/i-cant-connect-to-the-store-nothing-wrong-with-internet

    Hi and Welcome to our Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

    If the problem remains the same, you need to follow the steps below.

    You will find complete information HERE

  • mzshakina
    mzshakina Posts: 10

    Level 2

    So sorry you're going through this hope the problem get fixed

Hey! Would you like to give us your opinion?

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