Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to the King Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE
@ruhul6266 the internet connection is usually what causes this problem with the shop. Most of the times if I exit the game for a few minutes and reenter, everything's back to normal.
Totally it Didn't work i Couldn't purchase anything it shows connecting store... Already i reinstall this game clear data, restart my phone after-all it seems same problem