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My candy crush app is stuck on the loading page

lit04 Posts: 3 Newbie
And I don’t want to reinstall because of the level I am on 


  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,012 Crushing Legend
    Hello @lit04

    I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻
    Basically we facing this type problem for old android device error. but don't worries, i am trying to resolve.
    here some tips, check please
    Tip 1. Check your app update
    App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. 
    That is why it is essential to regularly update all your apps or at least the ones you use daily.
    Tip 2.Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually:

    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.
    Tip 3. Restart Your Device
    You can always try to restart your device when you meet any device problem. Press and hold the power button and tap Restart option. It can help you close all the apps running in the background and make space for you to run the wanted apps.
    Tip 4. Clear App Cache
    It will help you delete the unnecessary app cache that causes the crash. Go to Settings > Apps/Application manager > Choose the app candy crush saga > Tap Clear cache option.
    Tip 5. Free Up Storage Space
    To make enough room for the wanted apps, there are two options: delete files from device or move the files to SD card. You can remove some useless apps, old photos, videos and songs to free up space. Or move unnecessary apps to SD card: go Settings > Apps or Application manager > select one app > choose Move to SD card option.
    Tip 6. Make Sure Stable Internet Connection
    The slow or unstable network connection can also lead to app crashes or freezing on Android,
    Give me feedback after testing the causes.
  • DianeWalters
    DianeWalters Posts: 14 Level 2

    If you are on PC and Chrome, you can reenter the javascript information into Chrome. That worked for me.

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